Thesis service design

Thesis service design

Sep 05,  · The goal of the project is to design a self-service women’s health care delivery method that replaces or augments a need now met only by structured, institutional care This thesis discusses service design processes and how they could be implemented in the case company. The main objective of the thesis is to create comprehensive service design processes in the case company for both new and existing services. This will in-clude the creation of a complete service catalogue that reflects the real offering of the Nov 03,  · Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research

KISD: Sensitive Service Design (M.A.) Abigail Schreider

An everyday task like picking up birth control pills or getting treated for a common infection requires coordination between health care providers, pharmacists, and insurers.

Any problems with this coordination can make accessing healthcare difficult or thesis service design. To do this, I will need to discover what needs women would feel comfortable meeting on their own. I would like prototype and evaluate a self-care service for women who need quick access to medicine or products, especially those of an urgent nature or thesis service design may be difficult to obtain because of environmental or bureaucratic constraints.

I would like to find out which every day items could be the best candidates for self-service, thesis service design, such as contraception, feminine needs, and common remedies. I will learn about what delivery methods could be possible for a public restroom and which women might respond to or reject.

What is the original intent of these service providers in thesis service design care, what are the unintended consequences of their part in the process? How do these personas protect and care for women in a way thesis service design cannot do themselves?

How can they complicate access to treatment and medicines? Relics of another social or political era? Are there institutions that profit from restrictions to products? Once a woman has experienced and treated a common infection, or committed to a form of birth control, does she really need to seek medical attention regularly to access preventive services? What thesis service design to care could be removed if women were permitted to diagnose and treat themselves for certain, everyday needs?

There are potential risks if a woman is left to diagnose and treat herself during a time of illness, or that she may use contraception improperly if not instructed by a professional, thesis service design.

The idea for this project came from my own struggles to obtain birth control pills over the summer Boston. I had several things going for me: I have health insurance, I have a GYN, I have a pharmacy account at CVS, and I had money to pay for pills. Against me was the fact that my one-year prescription had run out, Why not a lifetime prescription?

Some women are on the pill for decades. My primary care doctor told me I could take the pill until I was 50thesis service design, and that I was in a different town than my doctor.

They refused to fill my prescription unless I came into the Richmond, Virginia clinic for an annual exam. This makes me wonder if the full annual exam is really necessary. Was the inconvenience meant to protect me from something? If so, what? When I think about the layers of obstacles I encountered, I started wondering if other women had similar struggles. How many hurdles does a woman have to jump to get her hands on a pack of pills?

This project will question the current system around the female health care consumer and the products she consumes. Could the system be simplified so that health care is consumed without the need for insurance, thesis service design, health care providers, or pharmacists, thesis service design, especially for everyday, preventive medications?

What risks are involved in shifting the balance of responsibility for care from provider to patient? I would like to explore what existing knowledge women have about consuming these products and see how savvy they are or could become in a self-serve environment.

Consumer self-service interactions are becoming more common in our society: self-checkouts at grocery stores, ATMs, ZipCar, IKEA and fast-food service. Thesis service design books and articles on self-service may be found in the business sphere and IEEE journals. Existing self-service health care options exist today in the form of over-the-counter medications, self diagnosis kits for pregnancy, thesis service design, infections, and HIV, blood pressure monitors, and online quizzes, health websites and literature.

What other self-service health care experiences could make it easier for women to access care? Reading articles on functional health literacy and health education would help me design communication materials for women to understand and choose their care options. Existing surveys and studies on the self-service approach in healthcare would help me understand what methods have succeeded or failed in past research. The service design course I hope to take in the fall should provide me with a good foundation of readings.

The first phase of my research will thesis service design doing background research. Conversations with women will be the starting point for my exploration. I hope to uncover current difficulties that women face in obtaining health care services or products. Some ideas I have now include vending machines and installations in public restrooms. These prototypes could deliver information and products, and perhaps sync with existing data on the consumer or be totally anonymous, thesis service design.

Common purchases for feminine needs Common reasons for womancare visits Barriers to access birth control Privacy and positioning in self-service enviornments. What do you wish women knew how to do for themselves? What problems do you see patients come in with that are preventable?

What needs should women really come to the doctor for, thesis service design, and not try to treat themselves? Do women already know how to use contraception, or do they need to be taught? Can they be taught via packaging alone? Thesis service design control stories: what do you use and how do you get it? Have you ever been denied care because of bureaucratic or administrative problems? Do you prefer to self-pay for care, thesis service design, as with OTC products, thesis service design, or pay for insurance and have insurance cover the cost?

Do you prefer to see the doctor or pharmacist for birth control or infection treatments, or would you prefer to handle it yourself?

Have you ever had a female health problem that was diagnosed differently than what you thought it was? Through interviews thesis service design user research with female students, I will identify common contraception, treatment and diagnostic needs that could be offered in this space.

I am interested in the perception of public bathrooms and what might make them a trustworthy place for self-care. I will focus on the possibilities for package design and communication materials as a way to self-diagnose and self-treat. This is especially important with birth control pills because they come in varying varieties of hormones. For example, birth control pills could be charted so that women can more easily know their proper hormone level.

Instructions could be simplified current ones are incomprehensible and usually get thrown away. For testing purposes, I will use non-prescription products and paper mock-ups for controlled medications. CMU has many female students in their childbearing years who are sexually active, and who are probably trying to avoid pregnancy and disease, thesis service design.

They may be more likely to have a high degree of health literacy, making them good candidates for this project, thesis service design. You are commenting using your WordPress.

com account, thesis service design. You are commenting using your Google account. You are commenting using your Twitter account. You are commenting using your Facebook account. Notify me of new comments via email. Notify me of new posts via email. Self-Service Design Accessing Healthcare in the Women's Restroom: a user-experience, service design thesis project.

Home About Reference. Sep thesis service design Leave a comment. Significance Once a woman has experienced and treated a common infection, or committed to thesis service design form of birth control, does she really need to seek medical attention regularly to access preventive services? Relevant Work Consumer self-service interactions are becoming more common in our society: self-checkouts at grocery thesis service design, ATMs, ZipCar, IKEA and fast-food service.

Possibilities for further research: Common purchases for feminine needs Common reasons for womancare visits Barriers to access birth control Privacy and positioning in self-service enviornments Sample interview questions for health care providers: What do you wish women knew how to do for themselves? Sample interview questions for women: Birth control stories: what do you use and how do you get it? Timeline September to mid-October Literature review and research phase.

Set up contextual interviews with thesis service design and care providers. Fly-on-the-wall observations. Posters asking for feedback on the public space. Develop interview questions, thesis service design, and conduct pilot interviews. Revise the questions if needed. mid-October to mid-November Synthesize findings from interviews and literature reviews in a comprehensive summary, thesis service design.

Conclude research phase. Idea generation for self-service experiences and interactions. mid-November to mid December Service design thesis service design. Packaging and communication materials design. Early prototyping of self-service product. January to March Illustrate implementation with video sketch, scenarios, role-play sessions. Continued prototyping and evaluation. Evaluate model effectiveness.

Finish core design work by mid-February, early March. March to April Write thesis document. Prototype refinements. May Final thesis document and product due May 14, Share this: Twitter Facebook.

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Nov 27,  · Books about writing thesis. Rafting through the thesis process: step by step guide to thesis research by Jorma Kananen. Publication Date: Design research (applied action research) as thesis research: a practical guide for thesis research by Jorma Kananen. Publication Date: Author: Johanna Glader Nov 03,  · Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research for Design and the Service Experience. Color SVA MFA Logo. Subscribe to our twice monthly email updates. Email address (map link opens in a new window) MFA Interaction Design West 21 Street, 3rd Floor New York, New York Tel: () Fax: ()